16th Judicial Circuit
Job Title: Court Program Specialist - Family Court
Department: Case Management
Reports To: Director of Case Management
Prepared By: Holly Elomina
Prepared Date: 10/29/2018
Approved By: Holly Elomina
Approved Date: 10/29/2018
The position of Court Program Specialist has multiple duties and responsibilities. This position provides assistance to Pro Se litigants filing cases and pleadings in Family Court.
The person assigned to this position should have knowledge of circuit civil rules and procedures. Working contacts are made with Judges, Judicial Assistants, Deputy Clerks of
Court, attorneys, professionals from other agencies, litigants unrepresented by attorneys and the general public. The purpose of these contacts is to coordinate court processes
and resources so can move in a timely and effective manner from filing to disposition.
This position requires sensitivity to family related issues, considerable attention to detail, administrative and clerical skills and strong communication skills. Good judgment and
knowledge of court processes and filing procedures are essential. Due to the range of emotions and frustration generally associated with family law matters, this work may
involve stressful situations. This position requires independent judgment and the consistent ability to follow the limitation of service guidelines so that the unlicensed practice of
law is not performed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. The omission of specific statements of duties does not exclude them from
the position if the work is similar, related, or a logical assignment to the position.
- Serves as point of contact for the public seeking to represent themselves in Family Court cases;
- Provides direction to self-help represented litigants on where to obtain the appropriate legal pleading forms;
- Assists self-represented litigants with procedural questions, and problems with service of process;
- Reviews completed forms and notarizes of pleadings to ensure they are in proper order;
- Maintains statistical records of contacts from unrepresented litigants;
- Assists Family Court Judge by responding to direct inquiries from litigants;
- Reviews court files in preparation for court and prepares reports and recommendations for magistrates if necessary;
- Makes copies, addresses envelopes and sends copies of Magistrate reports and Family Court orders and judgments;
- Prepares orders and judgments as directed;
- Obtains payment histories in child support cases for the court as required;
- Prepares child support guidelines calculations as necessary;
- Provide appropriate referral information to community-based services as unrepresented litigants may require;
- Performs all other duties assigned and articulated by the Director of Case Management
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Knowledge of court procedures. Ability to handle matters with the professional manner required of court employees. Ability to communicate clearly both orally and in writing, with
proficient spelling and grammar. Ability to handle emotionally upset, distressed, and demanding individuals with courtesy and patience. Good listening skills. Ability to concentrate
and perform job duties in a stressful working environment. Ability to use a personal computer and word processor
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be a Notary Public or be able to obtain Notary Public Commission within three months.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to
walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
The noise level in the work environment is usually moderate.