16th Judicial Circuit

Job Description



Job Title:

IT Support Analyst


Information Systems

Reports To:

Trial Court Technology Officer

FLSA Status:


Prepared By:

Carey Gibson

Prepared Date


Approved By:

Trial Court Administrator, Holly Elomina

Approved Date:





The Network Administrator is primarily responsible for maintenance and support of all network and server infrastructure services including LAN, firewalls, servers, wireless and associated network management, and monitoring platforms.  This includes enterprise network planning, high-level troubleshooting, security, and network system administration.


The Network Administrator performs analysis to develop specifications and scripts to automate security and other technology functions where applicable.  Work involves the administration of network devices, servers, security systems, Active Directory identity and access management, and core network services.  This position will work closely with other constitutional entities, vendors, and partners in troubleshooting, problem resolution, and solution implementations as required.  The Network Administrator works under the supervision of the Trial Court Technology Officer.

Successful candidate will be reliable (with good attendance), responsible, honest, flexible, and team oriented.

Examples Of Work

  • Daily monitoring and tuning of wired and wireless networks to assess performance, monitoring security, and detecting potential problems and intrusion attempts.
  • Addressing identified issues as is necessary via configuration changes and adjustments to the physical network.
  • Designing, planning, and executing wired and wireless network upgrades to anticipate user needs, increase security and availability, improve performance, and keep abreast of new capabilities and technologies with an eye towards eventual adoption.
  • Ensuring that the networks have adequate growth paths to accommodate future needs.
  • Installing, maintaining, administering, and upgrading network servers, network storage, operating systems, and server and infrastructure software to support the needs of the Court.
  • Serve as FCIC Agency Coordinator (FAC) ensuring compliance with the legal and policy requirements contained within the CJIS User Agreement and facilitates communication between FDLE CJIS and the Department regarding FCIC-related matters.
  • Analyze, troubleshoot, and maintain 16th Judicial Circuit Court program specific software (Drug Court, Pretrial, JIS, and FCIC/NCIC access).
  • Installing, maintaining, administering, and upgrading network devices and services, Active Directory identity management, and other internal servers, firewalls, switches, routers, controllers, and systems.
  • Assist in management of Court’s Microsoft O365 deployment.
  • Working with vendors to evaluate, select, and schedule delivery and installation of equipment, software and licenses according to Monroe County and the State of Florida purchasing requirements.
  • Coordinating with vendors, partners, and other stakeholders to schedule planned systems maintenance activities.
  • The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.



Education: Four-year degree in computer science or MIS is preferred or a degree in criminology, business, public administration or similar field with IT-related course work and/or experience. Related experience may substitute for education on a year for year basis. Professional certification in IT may substitute for two years of the recommended college education.


Experience: Five years of prior related work experience.  Knowledge of court operations is desirable.


Impact of Actions: Makes recommendations or decisions, which usually affect the entire 16th Judicial Circuit Court.


Complexity: Work is non-standardized and widely varied requiring the interpretation and application of a substantial variety of procedures, policies, and/or precedents used in combination.  Frequently, the application of multiple, technical activities is employed; therefore, analytical ability and inductive thinking are required.  Problem solving involves identification and analysis of diverse issues.


Decision-Making: Supervision is present to establish and review broad objectives relative to basic position duties or departmental responsibilities.  Independent judgement is required to study previously established, often partially relevant guidelines; plan for various interrelated activities; and coordinate such activities within a work unit or while completing a project.


Communication with Others: Requires regular internal and external contacts to carry out programs and to explain specialized matter.  Occasionally requires contacts with officials at higher levels on matters requiring cooperation, explanation and persuasion or with the public involving the enforcement of regulations, policies, and procedures.


Managerial Skills: Has responsibility or authority, which is limited to the direction of part time workers, temporary workers, and contractual staff in the absence of the Court Technology Officer.


Working Conditions: Normal office situation.


Physical Effort: Typically sitting at a desk or table; intermittently sitting, standing, stooping; typically bending, crouching, stooping; typically crawling and/or kneeling; light lifting or carrying 25 pounds or less.