16th Judicial Circuit

Job Description

                                                           

Job Title:                  Senior User Support Analyst

Department:             Information Systems

Reports To:              Trial Court Technology Officer

FLSA Status:           Exempt

Prepared By:           Carey Gibson

Prepared Date:       11/10/2020

Approved By:          Trial Court Administrator; Holly Elomina

Approved Date:       11/10/2020

 

General Description


The essential function of the position within the organization is to lead in providing the Court’s users support in the technology area. The position is responsible for providing training to system users and/or providing analysis and support to the Court network infrastructure, email systems, manage and deploy Windows based workstations, performing data and system backup, providing anti-virus maintenance and support, leading and/or supervising user support staff, maintain the Court web site, and preparing required documentation and reports. The position works under the supervision of the Trial Court Technology Officer and acts independently to develop work methods and sequences.

 

Examples of Work Performed

 

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.

 

Supports the Court’s users and the on-site technical staff and Court Technology Officer.

 

Assist in maintaining e-mail systems; provides related technical support and training for users as required.

 

Plans, schedules, coordinates, designs, delivers, and evaluates computer hardware and software training programs for staff.

 

Develops and maintains all aspects of workstation documentation; provides second-level workstation support for the Court.

 

Performs data and system backup and provides anti-virus maintenance and support for users.

 

Leads and/or supervises user support staff, including training, assigning work, preparing periodic employee evaluations, counseling, and provides direction and guidance as required.

 

Manages the Court’s web page to include updates and development in a timely manner.

 

Completes technical tasks, such as serving as video conferencing coordinator for the court or managing special technical projects as directed by the Court Technology Officer.

 

Gathers information/data to support periodic and special technical reports documenting activities for the area of responsibility.

 

Performs administrative tasks, such as performing research, creating user guides, faxing, telephoning, or photocopying.

 

Attends or conducts staff meetings to exchange information; attends technical or professional classes, workshops or seminars to improve professional skills.

 

Competencies

 

Data Responsibility:

Refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation.  Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.

Directs others in major events and reports on activities and results.

 

People Responsibility:

Refers to individuals who have contact with or are influenced by the position.

Supervises or directs others by determining or interpreting work procedures, assigning specific duties, maintaining harmonious relations, and promoting efficiency.

 

Assets Responsibility:

Refers to the responsibility for achieving economies or preventing loss within the organization.

Responsible for maintaining inventory of County and State technology related items. Assists in the annual inventory of technology items and notifies the Court Operations Manager when assets are relocated to a new location.

 

Mathematical Requirements:

Deals with quantities, magnitudes, and forms and their relationships and attributes by the use of numbers and symbols.

Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percentages.

 

Communications Requirements:

Involves the ability to read, write, and speak.

Reads scientific and technical journals, abstracts, financial reports, and legal documents; writes complex articles and reports; makes presentations to professional groups.

 

Complexity of Work:

Addresses the analysis, initiative, ingenuity, creativity, and concentration required by the position and the presence of any unusual pressures.

Performs work involving the application of principles of logical thinking, technological, or legal practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure.

 

Impact of Decisions:

Refers to consequences such as damage to property, loss of data or property, exposure of the organization to legal liability, or injury or death to individuals.

Makes decisions with moderately serious impact - affects work unit and may affect other units or citizens.

 

Equipment Usage:

Refers to inanimate objects such as substances, materials, machines, tools, equipment, work aids, or products. A thing is tangible and has shape, form, and other physical characteristics.

Handles machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items, such as when performing computer maintenance.

 

Safety of Others:

Refers to the responsibility for other people’s safety, either inherent in the job or to assure the safety of the general public.

Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.


 

Education and Experience Guidelines

 

Education:

Refers to job specific training and education that is recommended for entry into the position.  Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.

Bachelor’s degree in computer science, information technology, programming or a closely related field.

 

Experience:

Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks.  Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.

Two years of related experience.

 

Licenses, Certifications, and Registrations Required:

Refers to professional, state, or federal licenses, certifications, or registrations required to enter the position.

None