16th Judicial Circuit
Job Title: Senior User Support Analyst
Department: Information Systems
Reports To: Trial Court Technology Officer
FLSA Status: Exempt
Prepared By: Carey Gibson
Prepared Date: 11/10/2020
Approved By: Trial Court Administrator; Holly Elomina
Approved Date: 11/10/2020
The essential function of the position within the organization is to lead in providing the Court’s users support in the technology area. The position is responsible for providing training to system users and/or providing analysis and support to the Court network infrastructure, email systems, manage and deploy Windows based workstations, performing data and system backup, providing anti-virus maintenance and support, leading and/or supervising user support staff, maintain the Court web site, and preparing required documentation and reports. The position works under the supervision of the Trial Court Technology Officer and acts independently to develop work methods and sequences.
The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.
Supports the Court’s users and the on-site technical staff and Court Technology Officer.
Assist in maintaining e-mail systems; provides related technical support and training for users as required.
Plans, schedules, coordinates, designs, delivers, and evaluates computer hardware and software training programs for staff.
Develops and maintains all aspects of workstation documentation; provides second-level workstation support for the Court.
Performs data and system backup and provides anti-virus maintenance and support for users.
Manages the Court’s web page to include updates and development in a timely manner.
Completes technical tasks, such as serving as video conferencing coordinator for the court or managing special technical projects as directed by the Court Technology Officer.
Gathers information/data to support periodic and special technical reports documenting activities for the area of responsibility.
Performs administrative tasks, such as performing research, creating user guides, faxing, telephoning, or photocopying.
Attends or conducts staff meetings to exchange information; attends technical or professional classes, workshops or seminars to improve professional skills.
Refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.
Directs others in major events and reports on activities and results.
Supervises or directs others by determining or interpreting work procedures, assigning specific duties, maintaining harmonious relations, and promoting efficiency.
Refers to the responsibility for achieving economies or preventing loss within the organization.
Responsible for maintaining inventory of County and State technology related items. Assists in the annual inventory of technology items and notifies the Court Operations Manager when assets are relocated to a new location.
Deals with quantities, magnitudes, and forms and their relationships and attributes by the use of numbers and symbols.
Involves the ability to read, write, and speak.
Reads scientific and technical journals, abstracts, financial reports, and legal documents; writes complex articles and reports; makes presentations to professional groups.
Complexity of Work:
Performs work involving the application of principles of logical thinking, technological, or legal practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure.
Impact of Decisions:
Makes decisions with moderately serious impact - affects work unit and may affect other units or citizens.
Handles machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items, such as when performing computer maintenance.
Safety of Others:
Refers to the responsibility for other people’s safety, either inherent in the job or to assure the safety of the general public.
Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.
Education and Experience Guidelines
Refers to job specific training and education that is recommended for entry into the position. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
Bachelor’s degree in computer science, information technology, programming or a closely related field.
Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks. Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.
Two years of related experience.
Refers to professional, state, or federal licenses, certifications, or registrations required to enter the position.